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Forum Discussion
Camera Uploads on iOS stuck on 'Scanning your photo library'
I've been trying to make the switch between iCloud to Dropbox for my photos, and I have just over 90,000 photos and videos in my camera roll on my iphone to upload. After uploading just over 13,000 photos and videos, the mobile app seems to be stuck on the phase of 'Running camera uploads - Scanning your photo library...' and isn't progressing beyond this. I've tried a few of the suggestions I've seen in other posts around re-installing the dropbox app and applying full access to all photos, but it still isn't working. I'm even ensuring the phone is fully changed and plugged in with the photos screen in the app always open. I'm not sure what else I can do to try and get this going again. Keen to try and get this working soon as my iCloud subscription runs out soon. Before it's mentioned, I do have sufficient space in my dropbox account for these photos.
Thanks for your help and advice, all advice appreciated as I'm a bit stuck!
- Nancy
Dropbox Staff
Sorry to hear this is happening, Ledgey McLegend.
Can you try one more thing with me, and switch to cellular data, if you’re currently connected to Internet via WiFi? Does uploading resume then?
Also, if you try to manually upload a small file or two, do they get added to your Dropbox app, or is it totally stuck?
What’s the OS version of your device, as well as the Dropbox app version?
Let me know, and we’ll take it from there.
