One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Corentin C.
3 years agoHelpful | Level 6
Beta Build 159.3.5805 isn't syncing my files
This build doesn’t seem to want to download anything from my account. It tells me everything is up to date, but it hasn’t synced anything in my account from the last 24 hours.
Bonjour Henri-lgf
Merci d'avoir contacté la communauté de Dropbox!
Pour garantir le bon fonctionnement de Dropbox, je vous recommande de redéfinir vos paramètres de configuration en dissociant, puis réassociant votre compte Dropbox à votre ordinateur. Ainsi, les paramètres éventuellement modifiés seront rétablis. Vos fichiers ne seront ni modifiés, ni supprimés.
Veuillez procéder comme suit pour dissocier, puis réassocier votre ordinateur :
1) Cliquez avec le bouton droit sur l'icône Dropbox dans la zone de notification ou la barre de menus, à côté de l'horloge.
2) Cliquez sur votre image de profil ou vos initiales à droite de la barre de recherche, puis sélectionnez Préférences.
3) Sélectionnez l'onglet Compte.
4) Cliquez sur le bouton Se déconnecter dans l'onglet Compte.
5) Vous serez alors invité à saisir de nouveau vos informations de compte.Veuillez patienter pendant la réindexation des fichiers de votre dossier Dropbox et la synchronisation des éventuelles modifications en attente.
Si le problème persiste et que vous avez besoin d'une aide supplémentaire, veuillez m'en informer. Merci d'avance ! 🤗
4 Replies
Sort By
- Corentin C.Helpful | Level 6
I forgot to mention (and couldn’t edit): Using the build on an Intel Mac running Monterey.
- Hannah
Dropbox Staff
Hey Corentin C., thanks for bringing this to our attention.
Is your Dropbox application not syncing files you add to that computer? Or files added from other connected computers or from our website?
If you right click on a file in your Dropbox folder, do you still see the Dropbox context menu items, like 'copy link', 'send a copy' etc.?
Keep me posted.
- Corentin C.Helpful | Level 6
Hi Hannah The app wasn't syncing files added to a remote computer. I could see the files on the Dropbox website too, but the local Mac wasn't showing any of them and the app was telling me everything was up to date. There was no sign that the app was not doing its job in the Finder.
I had not tested the other way around (add files locally and see whether they go through to the other devices).
I managed to work around the issue by installing Build 159.3.5829. The new build immediately got to business and downloaded all the missing files.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!