You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Francis L.4's avatar
Francis L.4
Explorer | Level 4
3 years ago

Available Offline - Default

Hi Community,   I've just bought a new work PC (Windows) and have installed Dropbox, but the "Advanced" option to make everything available offline is missing, meaning everything synced as online...
Desktop
dropbox business
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Francis L.4, sorry to hear you're having issues with this.

 

Can you please let us know the exact status and version of the desktop as shown in your system tray at the moment? Is it 'up to date' or still syncing?

 

Also, could you send us a screenshot of how the folders you're selecting to be available offline on your computer look like? I mean a screenshot where we could check their syncing icons.

 

Apart from that, can you try it with a file instead of a folder and let me know if it works normally?

 

Keep us posted on your findings, Francis. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!