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dsanchezj93's avatar
dsanchezj93
Explorer | Level 4
2 years ago

Access to share folder to a specific domain is restricted

I'm trying to share access of a folder to a specific domain. Tried from different accounts (Business and Personal) and different folders having the same result. I looked through all settings trying t...
dropbox business
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  • Jay's avatar
    Jay
    2 years ago

    Hi dsanchezj93, is it possible that this user is on a Dropbox Business team? There is an option for team admins to prevent external shared folders from being added to their accounts.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Welcome to the Community, dsanchezj93! I hope you’re doing well. 

 

Can you please clarify if you’re the owner of this shared folder? Is it possible to go to the folder settings (from the gear icon showing on your screenshot) and send me one more screenshot of what you see there? 

 

Let me know when you have more updates.

  • dsanchezj93's avatar
    dsanchezj93
    Explorer | Level 4
    2 years ago

    Nancy, 

     

    I'm the owner of the folder, here's a screenshot of the settings. However, I notice the specific issue is with a particular email domain that it can't be shared any other domain I tried was successful.

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi dsanchezj93, is it possible that this user is on a Dropbox Business team? There is an option for team admins to prevent external shared folders from being added to their accounts.

      • dsanchezj93's avatar
        dsanchezj93
        Explorer | Level 4
        2 years ago

        @Jay

         

        Thanks for this information. I have confirmed the domain I'm trying to share access is under a Dropbox Business Account and has restricted external shared folders. 

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