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Forum Discussion
With a 300k File Limit - Does Dropbox Really Provide Business Solutions?
For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The ar...
I did not accept this as a solution (now fixed). It doesn't solve anything and is factually incorrect. At the time of your reply and this post, there is a baked in hard-limit in Dropbox that makes it unusable - and your support team refused to provide support to anyone with over 300K files. Nothing in your response you marked as the "answer" addresses this in any way shape or form. Wishing you had the answer isn't the same as providing one.
The right answer was moving to Google Drive and getting an actual business grade cloud based file sync solution in place.
it's crazy that absolutely nobody answered to this, neither dropbox nor other users.
unfortunately i had to quit dropbox because of this file limit, which is extremely annoying.
i dont think its that difficult to get control about and i can't imagine at all, that there are not enough people with this specific request out there. i had 2 million files online and lost almost everything due to this bug.
dropbox didnt do anything about it except repeating their standard statement.
i still ask them every once in a while about the status quo - but it doesnt look like they´re actually working on this.
now i`m with sync - which is great as in bang for the buck and file limits, but they lack a proper online search and little annoying details like that. and then again google drive has no proper file history and lacks a lot of features.
COME ON DROPBOX - do something about it!
I switched to Sync more than a year ago just because of this ridiculous limitation. And I'm convincing everyone I know to change too.
What irritates most is the lack of response from dropbox.
- Jane
Dropbox Staff
- Thanks for chiming in a few years too late ;). This isn't true, your suggesting people can go above 300k without issue and that a support team will help.
The support time flat out refused, many times over a period of many months to even investigate the issue unless we got our sync count below 300,000.
When your company refuses to provide support - that turns it into a hard limit.
We use Google Drive 100% internally now. We pay for a team of 10. Both their Backup and Sync and their Google File Stream applications have been amazing to work with. We've since tripled the file count and data size and never had an issue.
The one time we found a bug on Google drive, we had managers and engineers talking with us. They provided updates every week, and credited our time until the issue was resolved.
Dropbox will never be able to compare to that. I've never felt so devalued by a company and support team as I did by dropbox. Leaving was the best thing I ever did for myself and my business. I'm very vocal about this and make sure to speak my mind on the subject with every client considering Dropbox. I've influenced hundreds of purchases to your competitors and will continue doing so for a long time.
