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Forum Discussion
Why do my tags disappear when I set my files to online only?
Dear,
i have installed dropbox app on 2 macs, i have sync my box and i have used colored native tags system on first mac to tag some files with custom tags. It was correctly replicated on second m...
Hey there raziel79, how are you today?
As we don't currently have strong support for Mac OS's tagging feature (as you noticed the behavior is incosistent between 'Online Only' and 'Local' files), I wanted to thank you for the feedback and feature request for an option to be able to sync Mac's tags applied on files and/or folders across devices no matter what the state of those files is, be it 'Online Only' or 'Local'.
Our dev team are always on the look for user input when creating our next versions of the Dropbox app and we're always looking for ways to improve our services.
Therefore, I will make sure your comments are passed along to them to express your interest in this.
If there's anything else I can assist with in the meantime, please let me know.
Hi walter, at the moment there is incosistent behaviour between local and online tagging,
if i tag a file in local mode and switch to online only, i lost my tags, if i come back ti local mode i see my tags infos on this files.
This strange behaviour not permit to tags file and search single file in only online mode (i have mojave) but for example, it work correctly only with folders.
Can you pass to tech and fix?
Thx
D
Walter
Dropbox Staff
Dropbox StaffThanks for the additional information D - I appreciate it.
I've just sent you a brief message to your Dropbox email address so we can have a further look into this. Once you get back to me there, I'll send this up to an expert for further investigation.
Take a look at your inbox (ticket ID: 9038951) and we'll take it from there. Thanks!
I have this problem as well. Was there any solution to this issue? It's really annoying because I take a lot of photos and color tag them based on quality. However camera RAWs take up a lot of space and I'd like to keep them SmartSync online only.
Thanks
- Walter
Sorry to hear about this Tabor W. - I'll let the team know about your interest in this functionality; thank you for your feedback.
In the meantime, please note that these tags would be stripped upon the conversion of a file from "local" to "online only".I'm not sure if this helps but have you considered using selective sync instead of Smart Sync as this another way to free up space on your computer?Just note that selectively un-synced folders will not show up at all on your computer but you'll be able to access them anytime through our website.I know it's not much, yet, I hope this helped to some extent.Thanks Walter. That doesn't really help since photo RAWs take up a lot of space but I would still want to be able to load them into image processing software on my computer. Having that metadata lost when moving from local to online only is disappointing because it's not easy to tell photos are which without opening them up and viewing them. While I realize that the metadata is restored upon re-sync to local, it's still not ideal when you're dealing with thousands of large files that I might need to open in a program like Photoshop.
I do hope that ensuring the MacOS tag metadata is available in online-only mode on the local filesystem makes it into your engineering calendar.
Thanks
Hi walter,
i have send you and a mail with a link to my screen cast, please let me know!
Best!
