You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Yuki-sit's avatar
Yuki-sit
Explorer | Level 4
3 years ago

When infected with a virus

Hello, I'm a MacBook user. Sorry, I need your help. I'm a MacBook user. I had a suspicion of a virus infection. It may have been an hour or so between the time of the possible infection a...
Restore
  • Mark's avatar
    Mark
    3 years ago

    Hi Yuki-sit 

     

    If your files are local to your machine and your machine is infected its very likely that its in Dropbox. Before reconnecting etc. you need to make sure your device is clean and has no viruses/malware. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi Yuki-sit 

 

If your files are local to your machine and your machine is infected its very likely that its in Dropbox. Before reconnecting etc. you need to make sure your device is clean and has no viruses/malware. 

Yuki-sit's avatar
Yuki-sit
Explorer | Level 4
3 years ago
Thank you for your answer.

I scanned my computer and all of my dropbox shared folders with Windows Defender and Kapelsky software.

No problems were found.

Thank you very much.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!