You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
spctre598
5 years agoHelpful | Level 6
Upload error messages
DropBox will not upload numerous files. I have tried using Firefox, Google Chrome, MS Edge, I have cleared cache, I have tried to upload in Incognito mode. Still, numerous files will not upload. T...
- 4 years ago
I figured out the problem. DropBox has a character limit of 275. The documents that would not upload exceeded that given that the file path included about 5 sub-folders and the document/file name was long. I wish the DropBox engineers would figure out a way to have the error messages match what is actually wrong. The error messages said DropBox would not support the file type (Google docs, etc) and that the file was empty. Well, the file was only empty because DropBox could not manage the number of characters in the path. I hope this helps someone else! I was stumped for a couple of weeks.
Walter
Dropbox Staff
Hey there spctre598; welcome aboard and thanks for using Dropbox!
I'm sorry to hear you're having issues with uploading files to our website via a web browser.
As you've already done most of the troubleshooting here, could you please forward us a screenshot of the exact error message(s) you get so we can have a visual too?
Keep me posted anyhow!
spctre598
5 years agoHelpful | Level 6
At the suggestion of DropBox support rep, Jeff, I tried uploading the files using my laptop. Eureka! They uploaded just fine. So the problem is with my desktop computer. I have tried numerous fixes - none have been successful. I uninstalled Lenovo Vantage as it has additional protections for web interface, etc., I ran a malware scan, I uninstalled Lenovo Family Cloud Server and Lenovo Apps Explorer. Still no luck. It can't be a problem with Windows 10 security as I have Windows 10 on both the laptop and desktop computers. At this point I guess I need to give up trying to upload files from my desktop computer. I will save to a flash drive, plug into the laptop and upload from there. At least I am no longer dead in the water. Any thoughts on desktop solution are more than welcome! I am using a Lenovo IdeaCentre 700 All-In-One. Interestingly, this is a relatively new problem - I did not have this issue when I first bought the desktop computer 2 years ago.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!