You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Tyto's avatar
Tyto
Helpful | Level 6
10 months ago

Unable to select multiple photos that are on different rows under Large grid and Grid views.

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos that are on separate rows under "Large Grid" and "Grid" views. The "List" and "Large List" ...
Organize
sort
Web
  • BenDBX's avatar
    BenDBX
    10 months ago

    Hi Everyone,

     

    Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information.

     

    Thanks,

    Ben

GloriMM's avatar
GloriMM
New member | Level 2

Multi image selecting is functioning again.   Thanks for correcting.  

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
10 months ago

Hi Everyone,

 

Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information.

 

Thanks,

Ben

  • Isabel C.7's avatar
    Isabel C.7
    Helpful | Level 5
    10 months ago

    I am still having the same problem. I have an hp laptop.  Does DropBox have an app for Windows 11?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey Isabel C.7, thanks for posting here! 

       

      Yes we do. You can find and download our app here. 

       

      If you need anything else, let me know!

  • roscospears's avatar
    roscospears
    New member | Level 2
    9 months ago

    when should we expect a fix? this is extremely frustrating.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      roscospears, have you tested this again via different browsers/incognito window, and the issue persists on all of them?

       

      Keep me posted, and I can check with our team on this.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!