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Forum Discussion

ALG1's avatar
ALG1
Explorer | Level 3
11 months ago

The main data folder is gone & Support hasn't responded back.

My case is escalated. No response. No resolution.  Support is really bad for Dropbox teams.  How do I get this addressed. Our main data folder is gone and unable to get anyone to help resolve.

 

Restore
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey ALG1 - sorry to hear about this.

     

    Could you share your ticket ID with us so that we can look it up as well?

     

    Also, feel free to share any additional information about the issue you're facing so that we can assist further.

     

    Thanks!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hey ALG1, thanks for this! 

         

        I can see that the priority of your ticket has been raised to "High" and I've also left a note in the email, asking them to get in touch with you as soon as possible. 

         

        I appreciate your patience on this!

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