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Forum Discussion
The Dropbox folder has been overwritten by mistake.
I managed to overwrite the single Dropbox file folder I had on my computer. When prompted to rename or put in another folder, I clicked the rename. Now the DB folder on my computer is empty (replaced by a newly named DB folder that is of course empty), and I have the newly empty folder on the DB cloud so I have nothing to restore. And I cannot seem to find a person at DB to explain all this to. Any suggestions?
PC72
- Walter
Dropbox Staff
Hey there PC72 - sorry to hear about this.
Can you please let me know your computer's OS version and the current version and status of the Dropbox desktop app as shown in your system tray/menu bar?
Also, are you seeing your files on the website, be it in the homepage or the events page?
Let us know more and we'll take it from there.
Hi
Below are all the OS details I can find.
I can't find anything about the Dropbox details you asked about. I only see the DB icon in File Manager, and that icon says no files are in it.
When I logon to DB online, there are no files there at all.
When I was trying to sort all this out earlier, I must have inadvertently opened another DB Basic account. It said it had found a DB folder on my computer and asked if I wanted to rename it or open another one. I clicked the wrong button and told it to rename. It must have overwritten my original DB folder on my computer. I should have another account on DB website with the email: [removed]. Perhaps my files are there but DB says it cannot verify that account.
Edition Windows 11 Home
Version 23H2
Installed on 2023-11-21
OS build 22631.4169
Serial number R912GSQY
Experience Windows Feature Experience Pack 1000.22700.1034.0[personal information removed per the Community's Guidelines]
I believe the current version is 208.4.5824 and status is up to date.
- Nancy
Hi from me as well, PC72! From your post, it sounds like you set up a new Dropbox account indeed and since it was empty, it overwrote your old Dropbox folder along with its files.
Besides the email address you provided, do you have any other emails that may be linked to your other Dropbox account? You can check both the inbox and spam folder of any email addresses you own and see if Dropbox has sent you anything there. If it has, you can try to sign in with that email address.
