You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

PC72's avatar
PC72
Explorer | Level 3
2 months ago

The Dropbox folder has been overwritten by mistake.

I managed to overwrite the single Dropbox file folder I had on my computer. When prompted to rename or put in another folder, I clicked the rename. Now the DB folder on my computer is empty (replaced...
Desktop
Restore
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there PC72 - sorry to hear about this.

 

Can you please let me know your computer's OS version and the current version and status of the Dropbox desktop app as shown in your system tray/menu bar?

 

Also, are you seeing your files on the website, be it in the homepage or the events page? 

 

Let us know more and we'll take it from there. 

PC72's avatar
PC72
Explorer | Level 3
2 months ago

I believe the current version is 208.4.5824 and status is up to date.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi from me as well, PC72! From your post, it sounds like you set up a new Dropbox account indeed and since it was empty, it overwrote your old Dropbox folder along with its files. 

     

    Besides the email address you provided, do you have any other emails that may be linked to your other Dropbox account? You can check both the inbox and spam folder of any email addresses you own and see if Dropbox has sent you anything there. If it has, you can try to sign in with that email address.

    • PC72's avatar
      PC72
      Explorer | Level 3
      2 months ago

      Hello Nancy.

      Thank you for the response.

      The original email account was [removed per Community Guidelines]

      When I logged into that account to get a DB receipt, it said it could not find that email address, which is an older one. It was during my attempts to get this resolved and change to my current email address that I managed to create a new account with my current email [removed per Community Guidelines] and overwrite my folders. If any folders still exist they will be attached to the old email address @Arts.

      Thank you for your help.

      P

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        How long has it been since the last time you accessed your old Dropbox account on www.dropbox.com?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!