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Forum Discussion
The desktop app no longer throws an error, but now my files are missing.
I'll try this again as my first attempt said it failed authentication ... I got a new laptop in March/April and downloaded Dropbox to the new laptop. I migrated the files from my old laptop. Since th...
Nate_C
Super User
Super UserHello, sorry to hear about your troubles with missing files. Can you provide some more details?
When you migrated files from your old laptop, how did you perform the migration? Did it involve Dropbox?
When you say there was a "current file named Dropbox", do you mean there was a folder named "Dropbox"? And is that where the files you migrated were stored?
You mentioned that files have not synced to your phone. Do you mean that when you open the Dropbox app on your phone, you do not see the files that you see in the Dropbox folder on your computer? What do you see if you log into the Dropbox website, are any of the files there? https://www.dropbox.com/home
My apologies … I migrated via usb (I believe) to the Dropbox app I had installed on the new laptop.
Yes, it was a folder, not file, and that was the destination of files from the old laptop.
The files on my laptop are not on the app in my phone. After this debacle, I could only see what was on the old laptop from the Dropbox website.
In the meantime, before looking for a really tall bridge (j/k), I tried a system restore. Of course, that had never been set up. I’m about to restore everything via carbonate, but that’s literally going to take days.
Yes, it was a folder, not file, and that was the destination of files from the old laptop.
The files on my laptop are not on the app in my phone. After this debacle, I could only see what was on the old laptop from the Dropbox website.
In the meantime, before looking for a really tall bridge (j/k), I tried a system restore. Of course, that had never been set up. I’m about to restore everything via carbonate, but that’s literally going to take days.
- Nancy
Dropbox Staff
crsutton7, you don’t see your missing files if you visit your Events and Deleted files page, correct?
- I ended up restoring my files with Carbonite. That said, my syncing issues remain. I have deleted and reinstalled Dropbox several times, but it is having issues with an existing folder named Dropbox. I never deleted that folder myself, but somehow it and my files were deleted. As I mentioned, I’m back to square one.
- They’re not in deleted files. Nothing is in that. I’ll look at events, but I’m not holding out much hope.
- Megan
Let us know how this went, and what you found when looking through your events page too crsutton7.
Also, have you tried using these steps, in order to check your app's syncing status? Let me know what it reports.
- I tried to restore via Carbonite, however that didn’t work. These files are nowhere to be found. I also tried your restore function (or whatever it’s called), and that didn’t work. Now, I’m not the most tech-savvy person, but I guarantee you I did not delete myself. What do I do now? All files from April until now are gone.
