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JenEW92's avatar
JenEW92
Explorer | Level 3
4 months ago

Tags not visible in the right side pane

Hello,  in the last days we have noticed that the tags we have added to our image files are no longer displayed in the right information column (after adding the checkmark on the left for the file)...
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JenEW92's avatar
JenEW92
Explorer | Level 3

Hi Walter,

I cleared my cache and I also tried another browser, but the problem still exists. I forgot to mention, that my colleagues, who are also part of the account and upload and tag their images there, have the same problem. And we use different browser, devices and so on. 
The affected files are image files (jpg, png mainly).

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

In that case, I'd recommend that you or the team's admin reach out to our support team directly for further assistance JenEW92 

 

Let me know of any updates! 

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