You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

skillbard's avatar
skillbard
Explorer | Level 4
7 years ago

Syncing forever without actually syncing

Hello all,   tl;dr The status reads as syncing but it seems extremely slow and there don't seem to be any actually changes to all my files.   I'm running DB on High Sierra.   I recently r...
Delete
Desktop
Sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hey there skillbard. 
     
    Initially, please note that syncing can take time if you have many or large files. What I’d recommend for now is to give it time. If the sync time is large then please remember to stay logged into your computer, keep it turned on and connected to the Internet - your files will be syncing in the background. 
     
    You can find more info on how to check the status of syncing and file uploads here. Furthermore, if you’re using an external hard drive to use the Dropbox desktop app, you can also have a look at this article for more info. 
     
    If the issue seems to persist and there is no progress at all, let me know and we’ll take it from there. In the mean time, have a lovely day ahead! :grin:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hey there skillbard. 
 
Initially, please note that syncing can take time if you have many or large files. What I’d recommend for now is to give it time. If the sync time is large then please remember to stay logged into your computer, keep it turned on and connected to the Internet - your files will be syncing in the background. 
 
You can find more info on how to check the status of syncing and file uploads here. Furthermore, if you’re using an external hard drive to use the Dropbox desktop app, you can also have a look at this article for more info. 
 
If the issue seems to persist and there is no progress at all, let me know and we’ll take it from there. In the mean time, have a lovely day ahead! :grin:
skillbard's avatar
skillbard
Explorer | Level 4
7 years ago

Hi Lusil,

 

It took a couple of days but, yes, it did evenually sync up. V strange but we're all okay again. Thanks for taking the time to respond!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi again skillbard, glad to hear everything’s working! :laughing:
     
    If you have any other questions in the future, you know where to find us. Have a great day ahead!

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