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Forum Discussion

asakul's avatar
asakul
Helpful | Level 6
3 years ago

Sync hung up 'waiting to sync' one file that i've already deleted from my disk

Hello   I'm having an issue where dropbox isn't syncing any of my files because it is waiting to sync one file in particular (see screenshot below).   Before being in this state, the file tri...
Delete
Desktop
Sync
  • asakul's avatar
    asakul
    3 years ago

    Hi Megan 

     

    Just following up on this. It seems that logging out/in has worked in the end! Dropbox says it has synced everything now.

     

    I suppose the main things now are:

    • Reconnecting my desktop so that the things I put there are in Dropbox and not on my local desktop
    • Fixing an issue where my Mac folder is hidden within my Dropbox folder. The only way to reach that top-level Mac folder is to navigate up the levels from a subfolder that I have saved on my sidebar. The hidden Mac folder isn't visible when I go directly to my Dropbox folder (comparison below).

     

    Is it possible to address these issues here, or is it better to start another topic for each of them? I had talked with Walter about the second issue 6+ months ago, but we couldn't resolve it in the end.

     

    Thanks a lot for your help!

     

     

     

      

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey asakul, sorry to hear you're having issues with this.

 

If you've made sure that your files don't contain any incompatible characters, could you please try fixing your hardlinks and permissions as outlined here and let me know if this persists?

 

Thanks so much!

asakul's avatar
asakul
Helpful | Level 6
3 years ago

Hi Walter 

 

I did those two steps and the app said they were completed successfully. I waited a while to see if there would be any action, and the number of synced files went down by a few thousand, but then it stopped with 290k still to go, and the movies.zip file is still hanging there.

 

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi asakul, sorry to jump in here! 

     

    Can you also try signing out of the app, then back in again to see if that's going to give any different results? 

    • asakul's avatar
      asakul
      Helpful | Level 6
      3 years ago

      Hi Megan 

       

      Please do jump in; I appreciate any and all solutions. As simple as it was, signing out and back in seemed to have helped somewhat. It's still stuck at syncing (or, more accurately, indexing) 29k files now, but it's no longer trying to upload the Movies.zip file. 

       

      Besides this, I have a few significant problems which have suddenly appeared during this transition to Dropbox Backup, which forced me to completely reorganize the distribution of my files across my devices:

      • My desktop has somehow become disconnected from my desktop Dropbox folder. i.e., the things I put on my desktop no longer appear in my dropbox.
      • Dropbox says it has backed up my external drive, but the used space on my drive (3,1Tb) doesn't match the used space in Dropbox Backup (1,66Tb).
      • The space used by my Backup seems to be using space from my Dropbox storage itself. I'm on the Professional plan...should this be the case? I read that Backup gives you unlimited space in addition to your plan storage.
      • I don't understand this new setup where you can't share files in Backup, and Dropbox files aren't 'backed up.' So the files I have in Dropbox still have some backup capability because I can restore them up to 180 days after deletion, but they're not a 'secure copy'?

       

      After using this service for the past year, I suddenly have zero trust that it's actually safeguarding my files or saving them when it says it is. Can I wipe all my files from Dropbox and then upload all my data again? Maybe that is something that can set all of these bugs straight.

       

      Thanks again

      • asakul's avatar
        asakul
        Helpful | Level 6
        3 years ago

        Hi Megan 

         

        Just following up on this. It seems that logging out/in has worked in the end! Dropbox says it has synced everything now.

         

        I suppose the main things now are:

        • Reconnecting my desktop so that the things I put there are in Dropbox and not on my local desktop
        • Fixing an issue where my Mac folder is hidden within my Dropbox folder. The only way to reach that top-level Mac folder is to navigate up the levels from a subfolder that I have saved on my sidebar. The hidden Mac folder isn't visible when I go directly to my Dropbox folder (comparison below).

         

        Is it possible to address these issues here, or is it better to start another topic for each of them? I had talked with Walter about the second issue 6+ months ago, but we couldn't resolve it in the end.

         

        Thanks a lot for your help!

         

         

         

          

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