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jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

Upstate Cate's avatar
Upstate Cate
Explorer | Level 3

I am trying to access folders on Dropbox and I get a popup saying my Dropbox is full.  Only 761 MB of my 2 G are used.  The popup is telling me to buy a subscription.  How can I fix this?  Thanks

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Upstate Cate wrote:

I am trying to access folders on Dropbox and I get a popup saying my Dropbox is full.

Are these shared folders that you've been invited to? If so, how large are then and do you have enough space in your account to cover the addition of the shared folder?

 

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