We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

dhicksonjr's avatar
dhicksonjr
Explorer | Level 3
2 years ago

No.

Seems like files are hidden. I backup a website. However, I've gone in to my DropBox folder and pulled them to the desktop. I have gone through most of my folders and haven't seen anything more than a few hundred megabytes. DropBox is reporting 10GB used. Not sure how to clean out the misc. other stuff. "hidden"

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    There wont be hidden files except the backups page.

     

    Everything that is sync'd to your account shows at www.dropbox.com/home - there is no way to 'hide' things from the web page. 

    • dhicksonjr's avatar
      dhicksonjr
      Explorer | Level 3
      2 years ago

      If you pull them out and put them on the desktop are they still "linked" and counted in the storage space? Even though they are out of the DropBox folder?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi dhkaplanoh & dhicksonjr, how are you today?

         

        Can I send you an email, in order for us to have a closer look into it?

         

        Keep me posted, and we'll take it from there!

    • dhkaplanoh's avatar
      dhkaplanoh
      Explorer | Level 3
      2 years ago

      I am having the exact same problem and have been looking for help on this forum for a couple of days now, but to no avail.  All of my files are removed from dropbox.  There were no backup files visible.  Just now I added a small backup to desktop in the hopes that might do something, but that is just a few kg of data. I still see nothing in backup, and the program says all of the space is taken up with non-shared files.  What is wrong?  It seems like a general dropbox glitch since a lot of people on this forum are experiencing the exact same thing.  I have posted twice but my queries have gone nowhere.

       

      Dropbox was reliable for years.  Now I have to tell everybody that I can no longer use it with them.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!