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Forum Discussion

jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

dhicksonjr's avatar
dhicksonjr
Explorer | Level 3

It says my storage is full. However, I have only about 500MB of small files remaining in my DropBox. Where are all the other "hidden" files? How do I remove them? I have moved all of my documents out of DropBox and I'm between projects and customer folders have all been cleaned out as well.

  • dhicksonjr's avatar
    dhicksonjr
    Explorer | Level 3
    2 years ago

    No.

    Seems like files are hidden. I backup a website. However, I've gone in to my DropBox folder and pulled them to the desktop. I have gone through most of my folders and haven't seen anything more than a few hundred megabytes. DropBox is reporting 10GB used. Not sure how to clean out the misc. other stuff. "hidden"

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      There wont be hidden files except the backups page.

       

      Everything that is sync'd to your account shows at www.dropbox.com/home - there is no way to 'hide' things from the web page. 

      • dhicksonjr's avatar
        dhicksonjr
        Explorer | Level 3
        2 years ago

        If you pull them out and put them on the desktop are they still "linked" and counted in the storage space? Even though they are out of the DropBox folder?

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