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jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

dtdoupe's avatar
dtdoupe
New member | Level 2
3 years ago

Using 642MB of free 2.75GB.  Even so, synching stopped and bell message suggests upgrading because I've gone beyond the free limit.  Why, I've not gone beyond the free limit?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi dtdoupe, I'd be happy to help you!

     

    Can you send me a screenshot of the message you got? Also, what does your plan page right here, show? 

     

    Let me know more, and we'll take it from there. 

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