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jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

Frustrated15's avatar
Frustrated15
New member | Level 2

I was told I was out of storage space. I deleted a ton of files. I know I'm under the limit, but Dropbox shows I'm still out of space. I'm the only user on this account, so it's not shared with anyone, unless they are referring to the different devices I'm using on this account. Anyone else with this issue? How did you resolve it? Thanks

  • Frustrated15's avatar
    Frustrated15
    New member | Level 2
    3 years ago

    Hi there...where do I find that info. Sorry. I'm not finding this dropbox site very user friendly.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Frustrated15, you should be able to see your account's quota under your account's plan tab. 

       

      Let us know if you have any other questions. 

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