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Forum Discussion

jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

david_rand's avatar
david_rand
New member | Level 2

My dropbox folder contains only 270 Mb. (using the "Properties" window)

But I keep getting notifications that I am over my quota of 2 Gb.

WHY?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi there, david_rand, wishing you a wonderful Monday! 

The best way to check your account's quota is through our website. Can you check and let me know what you see there? 

Sometimes, you might apply different syncing settings on the desktop app that won't show all of your files and folders locally.

Thanks!

  • david_rand's avatar
    david_rand
    New member | Level 2
    3 years ago

    On the "plan" (https://www.dropbox.com/account/plan) page, I see this:

    "Your Personal Dropbox account is full
    Using 3.25 GB of 3.25 GB
    Regular files (3.25 GB)
    Shared files (1.41 MB)"
    But the Dropbox folder on my computer contains only 270 Mb.
    -- D.R.
  • david_rand's avatar
    david_rand
    New member | Level 2
    3 years ago

    I found the apparent problem.

    Dropbox was trying to sync a large hierarchy of files to the Dropbox (probably because I copied it there by mistake).

    It ran out of space before syncing completed, and the partial copy was invisible in my computer's file system.

    Using the Dropbox website, I was able to erase the partial copy. (I stopped syncing before doing this, then restarted syncing after).

    Everything seems to be back to normal now.

    Thanks to those who responded to my query!

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