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Forum Discussion

jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

yoporla's avatar
yoporla
Explorer | Level 3

Hello, I have a similar problem

Dropbox says that my box is full (2.25 Gb) but when I check using properties of windows I only have 1.21 Gb

I emptied my trash and I don't know where the extra storage comes from

 

any idea?

thanks

yoporla

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hey yoporla & steven C.8, I hope you're both doing well! 

In order for you to have a clear view of your account's quota, I suggest you check your plan's page. 

When using the app, you might have folders set to not sync using selective sync, or maybe invalid file names that don't sync. 

That's why there might be a mismatch.

Thank you very much!

  • Steven Cee's avatar
    Steven Cee
    Helpful | Level 7
    4 years ago

    I discovered the problem. An old user-name on my computer, had a Dropbox file with about 1.4 Gbs of files, which along with my current one, still don't quite come to the 2.63 the site is showing me. I can already see there some files on the site that I have already deleted some time ago, as well. But the tell was when I tried to sign in, it kept saying my email/password were incorrect. I had to create a completely new sign-in, but if Dropbox is somehow counting the old folder/user, and my current one, why wouldn't it accept the former email & username?  And why doesn't the page here show me both sets of files, if it's counting them both as mine? This is a confusing mess.

  • yoporla's avatar
    yoporla
    Explorer | Level 3
    4 years ago

    I found the not sync file, it's a shared file that I don't want to sync but I want to keep for use once in a while

    Does it count as space on my Dropbox even though it is not on my computer or on my account?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 years ago

      Hi yoporla 

      Yes. If that file appears on www.dropbox.com/home it is in your account and so uses your space. 

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