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Forum Discussion

jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi jen2fe 

 

You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

  • Steven Cee's avatar
    Steven Cee
    Helpful | Level 7
    4 years ago

    Mark, I have a similar issue, but different. I don't share my acct. with anyone, and on my computer, my Dropbox folder has a total of about 850 mbs, yet the Dropbox site is telling me I have 2.63 GB out of 2.75 GB capacity!  Where is the nearly 2 gigs of extra files they believe I have?  And that figure only includes "Regular files", not any shared files. 

    Which brings up my second question, you say that "shared folders use up the quota of ever person within the share". What do you mean by that? The only times I've shared a folder is when I've had mp3s and charts for songs, so band members could know what tunes we'll be playing, for a concert. So are you saying that once someone accesses a shared folder, they are somehow connected to my account, or that the files they may have downloaded count as to my storage space (beyond the ones that exist in the folder)?

    Thanks for any help you may give me in clarifying my confusion.

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