You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cathstoneman's avatar
cathstoneman
Explorer | Level 4
2 months ago

Some files are missing after deleting conflicted copies - I don't see them in my Deleted files page.

A while ago, I noticed my main work folder had syncing issues between my home and work PCs, and had created a duplicate "conflicted version".  I checked quickly and deleted the folder that seemed to ...
Delete
Restore
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey cathstoneman! Hope you’re well and welcome back to our forum. 

 

Does your Events page show something more or give you the ability to restore those files/folders?

 

When were the files deleted in the first place?

 

Keep me in the loop for more info.

  • cathstoneman's avatar
    cathstoneman
    Explorer | Level 4
    2 months ago

    Hi Nancy and thanks for your reply.

     

    I have checked my events and something weird went on on the 18/09/2024 - there are hundreds of files being deleted and added.  I cannot explain this as some of them are crucial files (for my business) and so I wouldn't be deleting and / or adding them in this way.  Similarly, some of them are archived files that I keep as records; again, no reason to be adding or deleting them at this stage.  

     

    It will take me ages to check all of these files.  Do I understand correctly that I have 1 month to deal with this before they are deleted for good?

     

    Any idea what can have caused this chaos?  For me, it was just another working day.

     

    Thanks in advance,

    Catherine

    • cathstoneman's avatar
      cathstoneman
      Explorer | Level 4
      2 months ago

      Sorry, I just noticed that the chaos had started on the 17/09/2024 (or perhaps even earlier).  Hundreds of files being added, one by one.  It's going to take ages even to scroll to the beginning of the day's events.  Whereas on the 18/09/2024, files were being added (and deleted) in bulk.

       

      I would very much like to be able to cancel all these weird movements - but of course without deleting all the work I've done since.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey Catherine! If you see deletions and additions for the same files on the Events page, then it’s quite possible these files been moved to a different location on your Dropbox account. 

         

        Can you use the search bar at the top of www.dropbox.com and search for a couple of these files? Are you getting any results?

         

        If you’re on a Plus account, it’s true that you have a 30-day file recovery window.

         

        Let me know what you find though, and we’ll take a closer look.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!