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mike1921's avatar
mike1921
Helpful | Level 5
6 years ago

slow deleting files on dropbox.com

when i go into a folder with say 80 files (50mb files) and click to select them all and then delete it used to be instant.  Now it can take 30 seconds or more to delete 80 files from the website.  Th...
Delete
sync
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  • Mark's avatar
    Mark
    6 years ago

    Have you tried another browser? 

    Cleared local cache/cookies etc.? I've not seen anything on here which would hint at a Dropbox wide issue.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 years ago

Have you tried another browser? 

Cleared local cache/cookies etc.? I've not seen anything on here which would hint at a Dropbox wide issue.

  • mike1921's avatar
    mike1921
    Helpful | Level 5
    6 years ago

    Mark please advise

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hey there (mike1921), thanks a lot for the video of what this looks like on your end! As you’ve mentioned that this hasn’t improved, could you also let us know if that persists across browsers? Additionally, is there any chance you had noticed any delay in your network speed (i.e. in other websites)? Please let us know on this discussion & we’ll take it from there! 

      • mike1921's avatar
        mike1921
        Helpful | Level 5
        6 years ago

        Jane thank you so much for reading this!  It does persist across all browsers.  Tried safari, firefox and chrome.  I can sit here for a whole minute just to delete 80 files where as before it was instant.

        there has not been any delays in any other sites.  Everything working perfectly.  

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