You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Suntory's avatar
Suntory
Helpful | Level 5
2 years ago

'Search by tag' not working

I have applied tags to my photos, but the tags are not showing up in the search bar. When I perform the search, I get results that I assume Dropbox's image classifier has unhelpfully recognized as re...
Desktop
Dropbox Plus
Edit
File access
Organize
Web
  • Iliana-DBX's avatar
    Iliana-DBX
    2 years ago
    Thanks for checking and confirming the tag search issue has been resolved! I am glad I was able to deliver this news.

    If you should have any other issues, please reach out! Have a great day.
Mustardseed's avatar
Mustardseed
Explorer | Level 4

Hello,

 

I have applied some tags to the screenshots that I have uploaded to Dropbox. But when I search for it , I am not able to see any results.It says 0 results found. If you see the attachment, I have two tags applied. #range, #f_bo. So when I search of either of them, nothing shows up. Kindly refer the other screenshot. Could anyone advise if this is due to how I tag? Thanks for the help and support 

 

Iliana-DBX's avatar
Iliana-DBX
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the reports everyone! I was able to reproduce this issue, as well. 

Our engineers are aware of this issue and have worked on a resolution. 

Please try again and update us to let us know the current behavior. Thanks!

  • Mustardseed's avatar
    Mustardseed
    Explorer | Level 4
    2 years ago

    Iliana-DBX  Thank you for the response. I have tried it out and its working. Thank you very much for the help with this. 

    • Iliana-DBX's avatar
      Iliana-DBX
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago
      Thanks for checking and confirming the tag search issue has been resolved! I am glad I was able to deliver this news.

      If you should have any other issues, please reach out! Have a great day.
      • Mbare's avatar
        Mbare
        Helpful | Level 5
        2 years ago

        Hi there, I am having the same issue. I'm on a mac, (Monterey IOS 12.4), have cleared cache and updated my Chrome browser.

         

        Please help! I need to search thousands of images I have already tagged. When I start typing a tag it suggests existing ones, and if I choose it, it adds a comma (,) to the name and results are 0. If I edit the word and take out the comma, the search works. I also haven't been able to search for multiple tags at once, like "basket" AND "white".   Please see screenshots.

        Can you fix this??

  • Suntory's avatar
    Suntory
    Helpful | Level 5
    2 years ago

    Thank you for looking into this, it's working now for me as well. I really appreciate your help.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!