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JenLam58's avatar
JenLam58
New member | Level 2
4 months ago

Saved documents and edits I made on the desktop app disappeared

Hi Two days ago I created 8 new documents and saved them in a specific folder. I saw them there, as I even counted them at the end of my work session to track my progress. I was working in the desk...
Desktop
Dropbox Basic
Edit
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey JenLam58, sorry to see that you're having this issue.

 

When you made those edits to your files, did you make sure that they were actually synced to your account, before the computer was turned off?

 

The files might have been there, but the changes would have needed to finish syncing to your account, for you to be able to access them.

 

If you cannot find those edits in the version history, I'm afraid there's no way for us to restore them.

 

What do you see in your events page here?

 

Keep me posted.

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