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Forum Discussion
Safe recovery of files locked by ransomware
Unfortunately my pc got infected by a ransomware. It locked all my files including the data i had on my dropbox, shared with my colleagues, changing their extension to "lalo". First, I wanted to k...
Hey Ntorabi, just jumping in here to see if I can help out!
With ransomware attacks, the files on your device are usually just encrypted rather than altered in that way.
However, if you do want to check the files then this isn't something that can be done by Dropbox. You would need to use an antivirus software to do so.
Regarding restoring your files, do you know around how long ago the ransomware affected your device? Was this perhaps outside of your account's version history window?
If you check your Events page here, can you see a large event when your files were affected?
Let me know - thanks!
I found all my files in Dropbox were converted to MITU encrypted files, which can not be opened. It seems I used unsecure internet conection and the laptop was infected with a virus/malware. Is there a solution to recover the files? or to to remove the MITU encryption?
Thank you in advance
- Hannah
Dropbox Staff
Hey HALNISS, I'm so sorry to hear about your files getting encrypted.
Have you taken a look at this article with more info on what to do?
