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Forum Discussion
Safe recovery of files locked by ransomware
Unfortunately my pc got infected by a ransomware. It locked all my files including the data i had on my dropbox, shared with my colleagues, changing their extension to "lalo". First, I wanted to k...
Hey Ntorabi, just jumping in here to see if I can help out!
With ransomware attacks, the files on your device are usually just encrypted rather than altered in that way.
However, if you do want to check the files then this isn't something that can be done by Dropbox. You would need to use an antivirus software to do so.
Regarding restoring your files, do you know around how long ago the ransomware affected your device? Was this perhaps outside of your account's version history window?
If you check your Events page here, can you see a large event when your files were affected?
Let me know - thanks!
Lusil
Dropbox Staff
Dropbox StaffHi walpole00, thanks for reaching out to us.
I moved your post here, where other users have also had a similar issue.
Since you've already tried restoring your files to a previous version though - great work by the way! - could you let me know the exact error message you get?
If you could send me a screenshot, that would be super helpful.
Heres a screen shot of the events...every file shows as being 'added' with a new file extn, then the original file is deleted. None of the original files that have been deleted are in the deleted folder.
- Lusil
In that case, we'll have to take a better look into this together via ticket.
I've sent you one to the email address connected to your Community profile, so when you have the chance, check your inbox and we'll go from there.
Cheers!
sorry to hear you've got the same problem,
actually the ''version history'' didn't work for me either, any version I refered to from an encrypted file, changed in to an encrypted file despite it wasn't encrypted in that time . I used the "show deleted files'' option in right side of the browser, and restored my files from there one by one,
hope it will work for you too, let me now incase you found another solution for this.
