We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Ntorabi's avatar
Ntorabi
Explorer | Level 4
5 years ago

Safe recovery of files locked by ransomware

Unfortunately my pc got infected by a ransomware. It locked all my files including the data i had on my dropbox, shared with my colleagues, changing their extension to "lalo". First, I wanted to k...
Restore
  • Daphne's avatar
    Daphne
    5 years ago

    Hey Ntorabi, just jumping in here to see if I can help out!

     

    With ransomware attacks, the files on your device are usually just encrypted rather than altered in that way.

     

    However, if you do want to check the files then this isn't something that can be done by Dropbox. You would need to use an antivirus software to do so.

     

    Regarding restoring your files, do you know around how long ago the ransomware affected your device? Was this perhaps outside of your account's version history window?

     

    If you check your Events page here, can you see a large event when your files were affected?

     

    Let me know - thanks!

walpole00's avatar
walpole00
New member | Level 2
4 years ago

My data was encrypted by ransomware pirates. How can I restore files...when i attempt to restore indiviadul files via version history, it fails to restore to the previous file version.  Nothing happens.

 

Any help would be appreciated.

Thanks

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hi walpole00, thanks for reaching out to us. 

     

    I moved your post here, where other users have also had a similar issue. 

     

    Since you've already tried restoring your files to a previous version though - great work by the way! - could you let me know the exact error message you get? 

     

    If you could send me a screenshot, that would be super helpful. 

    • walpole00's avatar
      walpole00
      New member | Level 2
      4 years ago

      Heres a screen shot of the events...every file shows as being 'added' with a new file extn, then the original file is deleted.  None of the original files that have been deleted are in the deleted folder.

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        In that case, we'll have to take a better look into this together via ticket. 

         

        I've sent you one to the email address connected to your Community profile, so when you have the chance, check your inbox and we'll go from there. 

         

        Cheers!

  • waheed254's avatar
    waheed254
    New member | Level 2
    4 years ago

    It Worked Really.
    Thanks Brother.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!