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Forum Discussion
Restoring files deleted over 30 days ago
Hello, I need serious help for something that would be so much easier to discuss over the phone (but I don't have a Business account).
Backstory: I had to move a bunch of files off of my Dropbo...
jhabe002 wrote:
Is there anyway that my total files from May 2022 (3 months ago) can be restored?
Unfortunately, files deleted more than 30 days ago cannot be recovered. Even if you paid for an upgraded plan, the extra recovery time would only apply to files deleted after the upgrade. There's just no way to recover files beyond your recovery period.
I did not delete any files but my dropbox was cleared. I contacted the support but failed many times to help me. dropbox sucks😭😭😭
- Rich
Super User II
kathkath wrote:
I did not delete any files but my dropbox was cleared. I contacted the support but failed many times to help me.
Dropbox doesn't (and can't) clear your files like that. Look at your Events page for any deletion events to get an idea of what might have happened. Restore one of the files and look at its version history to see where the deletion occurred.
