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Forum Discussion
jhabe002
3 years agoNew member | Level 2
Restoring files deleted over 30 days ago
Hello, I need serious help for something that would be so much easier to discuss over the phone (but I don't have a Business account).
Backstory: I had to move a bunch of files off of my Dropbo...
- 3 years ago
jhabe002 wrote:
Is there anyway that my total files from May 2022 (3 months ago) can be restored?
Unfortunately, files deleted more than 30 days ago cannot be recovered. Even if you paid for an upgraded plan, the extra recovery time would only apply to files deleted after the upgrade. There's just no way to recover files beyond your recovery period.
Tod1907
3 years agoNew member | Level 2
Sorry for your loss. I restored a file and thought I had until today to restore; I've been very busy with a new job and just checked to find I've lost a file of 2000 photos from a holiday of a lifetime. Unless the system automatically deletes (& even then there is always a recovery system) surely there is or should be a recovery service, regardless of cost?
- Mark3 years agoSuper User II
Dropbox does not automatically delete files I'm afraid Tod1907 and no, there is no recovery either - you have to remember Dropbox is storing billions of files and the cost and storage needed to keep extra would be astronomical. They'd also be on dodgy legal grounds if they said data is permanently deleted and then it wasnt.
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