You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Paradell's avatar
Paradell
New member | Level 2
2 months ago

Restoring deleted files

I recently got a new iPad because my old iPad broke, I synced everything but for some reason ibis pains won't sync between the iPads. I remember a month ago I used this to sync my artwork between my ...
Restore
  • Paradell's avatar
    Paradell
    New member | Level 2
    2 months ago

    I had a subscription but then I canceled it going back to free, the 30 days unluckily just past like JUST. But I bought a subscription again so can I get it back?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 months ago
      Paradell wrote:

       But I bought a subscription again so can I get it back?

      No, sorry. 

      Purchasing does not retroactive anything.

       

      You would have needed to have the subscription at time of deletion and kept it. Once you stop paying any files over 30 days are unrecoverable. 

      • Paradell's avatar
        Paradell
        New member | Level 2
        2 months ago

        Disappointing but thanks anyways, is there a way to contact someone who works there about it like they have some database that keeps if for even longer?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!