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Forum Discussion
Paradell
2 months agoNew member | Level 2
Restoring deleted files
I recently got a new iPad because my old iPad broke, I synced everything but for some reason ibis pains won't sync between the iPads. I remember a month ago I used this to sync my artwork between my ...
Mark
2 months agoSuper User II
As long as you deleted them less than 30 days ago, assuming that you are a free user, you can do it yourself via https://help.dropbox.com/delete-restore/recover-deleted-files-folders
If its over that I'm afraid it isn't possible.
- Paradell2 months agoNew member | Level 2
I had a subscription but then I canceled it going back to free, the 30 days unluckily just past like JUST. But I bought a subscription again so can I get it back?
- Mark2 months agoSuper User II
Paradell wrote:
But I bought a subscription again so can I get it back?
No, sorry.
Purchasing does not retroactive anything.
You would have needed to have the subscription at time of deletion and kept it. Once you stop paying any files over 30 days are unrecoverable.
- Paradell2 months agoNew member | Level 2
Disappointing but thanks anyways, is there a way to contact someone who works there about it like they have some database that keeps if for even longer?
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