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Explorer | Level 4

5 years ago

Solved

Restore files isn't working

I have tried this in both Edge and IE, on Windows 7 and 10. When I try and restore files and folders in the web interface, it says restoring but nothing happens. If I go back to the list of files th...

restore

Web

Daphne
5 years ago
Thanks for getting back to me here tim1889!

If it was a large deletion then this could be why there was a delay when restoring them. It may be that the process took a while to complete on the back end.

I'm glad to hear that you restored your files though. Please feel free to give me another nudge if you have any other questions.

Cheers!

Daphne

Dropbox Staff

5 years ago

Thanks for getting back to me here tim1889!

If it was a large deletion then this could be why there was a delay when restoring them. It may be that the process took a while to complete on the back end.

I'm glad to hear that you restored your files though. Please feel free to give me another nudge if you have any other questions.

Cheers!

tim1889

Explorer | Level 4

5 years ago

The odd thing is that is was only a few MB.

Still all is well now.

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working","id":"message:451947","revisionNum":2,"repliesCount":9,"author":{"__ref":"User:user:1348747"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:451947"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:451947"},"body@stripHtml({\"truncateLength\":200})":" I have tried this in both Edge and IE, on Windows 7 and 10. When I try and restore files and folders in the web interface, it says restoring but nothing happens. If I go back to the list of files th...","body@stringLength":"229","rawBody":"

I have tried this in both Edge and IE, on Windows 7 and 10.

When I try and restore files and folders in the web interface, it says restoring but nothing happens. If I go back to the list of files they remain deleted.

","kudosSumWeight":0,"postTime":"2020-09-09T05:34:36.030-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:restore","text":"restore","time":"2022-07-26T01:00:16.034-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Web","text":"Web","time":"2020-01-27T07:00:15.930-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:451947_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2222},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:451947":{"__typename":"Conversation","id":"conversation:451947","solved":true,"topic":{"__ref":"ForumTopicMessage:message:451947"},"lastPostingActivityTime":"2025-03-29T06:09:59.479-07:00","lastPostTime":"2025-03-29T06:09:59.479-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:451947":{"__typename":"ModerationData","id":"moderation_data:451947","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:451947_2":{"__typename":"Revision","id":"revision:451947_2","lastEditTime":"2022-07-26T08:16:19.636-07:00"},"ForumReplyMessage:message:454354":{"__typename":"ForumReplyMessage","id":"message:454354","conversation":{"__ref":"Conversation:conversation:451947"},"author":{"__ref":"User:user:1348747"},"revisionNum":1,"uid":454354,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"subject":"Re: Restore files isn't working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:454354"},"parent":{"__ref":"AcceptedSolutionMessage:message:454270"},"body":"

The odd thing is that is was only a few MB.

Still all is well now.

","body@stringLength":"79","rawBody":"

The odd thing is that is was only a few MB.

Still all is well now.

","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-09-18T00:23:03.958-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:454354_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1970},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743510215565":{"__typename":"CachedAsset","id":"theme:customTheme1-1743510215565","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Thanks for getting back to me here tim1889!

\n\n

If it was a large deletion then this could be why there was a delay when restoring them. It may be that the process took a while to complete on the back end.

\n\n

I'm glad to hear that you restored your files though. Please feel free to give me another nudge if you have any other questions.

\n\n

Cheers!

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Thanks for getting back to me here !

\n\n

If it was a large deletion then this could be why there was a delay when restoring them. It may be that the process took a while to complete on the back end.

\n\n

I'm glad to hear that you restored your files though. Please feel free to give me another nudge if you have any other questions.

\n\n

Cheers!

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