We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

CMM27's avatar
CMM27
Explorer | Level 3
8 months ago

Reorganizing Files on Laptop - Dropbox Paper Files now Deleted

  Hi - pretty urgent issue here so I'll try to be thorough:   Today I spent some time reorganizing the files on my macbook, and as I planned to start using Dropbox for specific file/media types...
Delete
Desktop
Dropbox Paper
Missing Files
Restore
CMM27's avatar
CMM27
Explorer | Level 3

Hi Jay,

Yes I was able to gather that by opening them in VSCode, which showed the URL/access token for each file.

 

I did not permanently delete anything - I just marked the checkbox for each folder appearing in the Dropobox GUI and pressed 'delete'.

 

Every other file is in my Deleted Files folder but I can't find any of the Paper documents.

 

Thanks

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey CMM27, can you also take a look in your events page?

 

Are you able to locate the deletion event(s) for those Paper docs?

  • CMM27's avatar
    CMM27
    Explorer | Level 3
    8 months ago

    Tens of thousands of individual documents were deleted so unfortunately scrolling til the end of the earth looking for it isn't really an option. And the search bar just goes back to searching existing files.

     

    What do you suggest?

     

    Edit: And for the record, I did successfully open more than one of these documents earlier in the day/week, so I know for certain that the deletion happened yesterday and not >30 days ago where they'd no longer appear in Deleted Files.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      CMM27, if you go back to your Events page and click on the “All events” dropdown menu (on the right side of your screen), you can type in “paper” and select the relevant deletion events, so that you can restore your Paper docs without scrolling all the way down the list.

       

      Let me know if that helps at all.

      • CMM27's avatar
        CMM27
        Explorer | Level 3
        8 months ago

        Clicking the dropdown doesn't expose a text field. It only displays the 'all events' option and nothing else – screenshot attached

         

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!