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Forum Discussion
Remove files from the vault
I need to move files back to dropbox from the vault - the work around did not work.
I had the same issue - downloaded the files from the Vault and uploaded them to regular Dropbox - it works, takes a few minutes but got my files back in working order.
Lusil
Dropbox Staff
Dropbox StaffHey stuckIntheValut, thanks for reaching out.
Out of curiosity, are you not able to move them out when navigating through the website?
If you get any error messages, could you send me a screenshot (without any personal information) of them?
Finally, could you clarify exactly the steps and workaround you mention you've tried already?
Looking forward to hearing back from you!
I contacted Dropbox chat and we tried several things, I finally thought of downloading the folder and then uploading it to Blackboard. It is still in the Vault as of today but I will clean it out.
- Lusil
Thanks for keeping us in the loop, stuckIntheValut.
If anything else comes up, just give us another shout.
In the meantime, I hope you have a lovely day ahead!
- Daphne
Hi Barry9, I hope you're well today!
Can you let me know if you're able to simply move the files out of the Vault like you would move any other file in Dropbox? Eg. Click "..." and choose move for the selected file.
If you're getting any errors, please send me a screenshot of that (excluding any personal info).
Let me know and we'll go from there!
Thank you, Daphne! Your suggestion worked. It took me a little time to figure out exactly how to do it, but I was able to fix my problem with your help. Sorry for the delay in thanking you. I got email about your post and--silly me--I tried to answer that. When I was younger, I was a bit faster on the draw.
All best
-Barry
