You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
With a 300k File Limit - Does Dropbox Really Provide Business Solutions?
For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The ar...
I did not accept this as a solution (now fixed). It doesn't solve anything and is factually incorrect. At the time of your reply and this post, there is a baked in hard-limit in Dropbox that makes it unusable - and your support team refused to provide support to anyone with over 300K files. Nothing in your response you marked as the "answer" addresses this in any way shape or form. Wishing you had the answer isn't the same as providing one.
The right answer was moving to Google Drive and getting an actual business grade cloud based file sync solution in place.
I switched to Sync more than a year ago just because of this ridiculous limitation. And I'm convincing everyone I know to change too.
What irritates most is the lack of response from dropbox.
Jane
Dropbox Staff
Dropbox Staff- Thanks for chiming in a few years too late ;). This isn't true, your suggesting people can go above 300k without issue and that a support team will help.
The support time flat out refused, many times over a period of many months to even investigate the issue unless we got our sync count below 300,000.
When your company refuses to provide support - that turns it into a hard limit.
We use Google Drive 100% internally now. We pay for a team of 10. Both their Backup and Sync and their Google File Stream applications have been amazing to work with. We've since tripled the file count and data size and never had an issue.
The one time we found a bug on Google drive, we had managers and engineers talking with us. They provided updates every week, and credited our time until the issue was resolved.
Dropbox will never be able to compare to that. I've never felt so devalued by a company and support team as I did by dropbox. Leaving was the best thing I ever did for myself and my business. I'm very vocal about this and make sure to speak my mind on the subject with every client considering Dropbox. I've influenced hundreds of purchases to your competitors and will continue doing so for a long time.I am running into the same issues, with Dropbox just closing my tickets.
I found them unresponsive and so disspointed. We have been with them for many years, and this is what it has come to. I would love to know what you all switched to as I am at the point to cancel my subscription of 70 users on the account. I don't even have that many files, 800K but Dropbox can't handle that.
- No matter what, unless you get below 300k they won't even speak to you.
We left for Google Drive (their File Sync is incredible for our needs, dropbox has nothing even close to that) and have millions of files - no issues. The few times I've had to use their support they escalated when needed and gave same day support.
We also use nextcloud for its advanced filtering capabilities. But, pretty much, Dropbox has the worst of the worst. The only one we ever found to be equally problematic was OneDrive.
SomeTechGuy, I agree with every single word you said, just replacing Google Drive with Sync and Wasabi, in my case.
I also continue to guide everyone with whom I have contact to leave dropbox.
Sync is not working neither. Lots of files are missing on some of our computers (and not the same) although it pretends to be synched. We will try Google drive next...
I have about 1.5T in dropbox and I have 1.2M files and I get constant problems - dropbox continually backs up files it's already backed up, constantly hanging on backups. If I manage to get a dropbox backup to complete, and then create a dozen new files, and then run another dropbox backup, dropbox will spend hours backing up thousands of files including ones it has already backed up. Lots of calls with tech support, including advanced support. No resolution.
And now I find this forum which explains the problem. Dropbox doesn't actually work when you have a lot of files, specifically > 300,000 - and I have 1.2M.
Just so future readers know, I am running a Mac with Mojave, 64G Ram and 12 3.5Ghz CPUs. So I don't think the problem is my machine.
I will be finding a solution other than dropbox, which is clearly not designed for professional use.
it's been some time since i replied (and luckily found it..) to this thread.
i tested sync, drive, pcloud and in terms of what you can do and how the app is programmed & designed, not one comes close, except maybe drive. the latter though has weird syncing issues, not because of file amount limitations, but because of the way it works. anyways, now it's time to say goodbye for good.
i'm close to the limit and apart from weird syncing and being incredibely slow, my macbook is running completely hot everytime i unsync or sync a folder, it even freezes and the whole system starts lagging unbelievabely. this is desastrous. dropbox is a desaster.
why in god`s name haven`t you solved the 300k files limit? it's been almost 10 years???????
this is not professional even though you sell (one of the highest prices in comparison) packages and solutions to professionals? and then completely disregard your customers and their feedback / wishes? such a pity, really.getting a new cloud service now and transferring all this mess is taking a week at least, i'm supposed to work with dropbox not because of dropbox. what a disappointment. cancelling my pro plan for the second time and this time for good. pcloud it is. bye.
Thanks for all the responses. I was hoping when Dropbox sees how many frustrated Clients they have out there, it might force them to come up with a solution, but really nothing as of yet. They only increase the price. I am still with Dropbox because it is just too much to transfer. It will take us weeks to implement a new system. Still a disappointed Dropbox customer.
I did not accept this as a solution (now fixed). It doesn't solve anything and is factually incorrect. At the time of your reply and this post, there is a baked in hard-limit in Dropbox that makes it unusable - and your support team refused to provide support to anyone with over 300K files. Nothing in your response you marked as the "answer" addresses this in any way shape or form. Wishing you had the answer isn't the same as providing one.
The right answer was moving to Google Drive and getting an actual business grade cloud based file sync solution in place.
Using SlopBox for anything but the most basic cloud storage today is just plain stupid.
Switch to OneDrive for business via Office365, one $10 account gets you 1TB of SharePoint cloud, and 1TB of Specific Account cloud.
Slopbox cant even manage file permissions its a joke.
