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Forum Discussion
We lost our all files in Dropbox because we can't pay the bill!
Our company file was lost!!! because we can't make a payment! we try many cards and paypal account too. But it still can't pay the bill!
It's show error (500) to us and last night it date line we ...
Megan
Dropbox Staff
Dropbox StaffHey TW33, welcome to our Community!
Let me sum things up, to make sure we're on the same page here.
It sounds like you were part of a Team plan, however it wasn't renewed therefore downgraded, switched over to a locked state and after that it has gotten deleted, is this correct?
I'm not entirely sure I understood the latest updates that you shared about chatting with your Admin. Did you try a new Business trial on your end?
Were you a member, or an admin on the previous Team?
Keep me posted!
I'm 1 of the Admin. I can't renewed therefore downgraded because dropbox payment error again and agian! and last night I got this email (Everyone in my team got same email too)
and now we can't see that folder in dropbox so we don't know that it already delete or something.
can you check for us. another admin of my team account is [removed]
[personal information removed per the Community's Guidelines]
- Nancy
@TW33, did your team account have any other admins? Did they also check their Dropbox accounts and none of them can locate this folder?
Have you all checked the following pages?
2. Events
3. Shared tab
Finally, do you have the desktop app installed on your computer(s)?
None of us can locate this folder. we buy plan team together so everyone now are free user and can't do anything. we click update plan as trial but that folder still disappear.
No one can see that folder and none of us as admin delete other user. We all get the same message that we was romoved from that folder.
What should we do
- Megan
Hey TW33!
Would you be able to check your account's plan page at the moment, and let me know what you see there?
When the team downgraded did the accounts become separated, or did they remain in a locked state?
Have you tried contacting your Team's admin, to ask if they've downgraded the account and if they eventually managed to update their billing info?
I'd also love to know if you could locate any mentions of the folder, when visiting your account's events page.
