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Forum Discussion
The main data folder is gone & Support hasn't responded back.
My case is escalated. No response. No resolution. Support is really bad for Dropbox teams. How do I get this addressed. Our main data folder is gone and unable to get anyone to help resolve.
Megan
Dropbox Staff
Dropbox StaffHey ALG1, thanks for this!
I can see that the priority of your ticket has been raised to "High" and I've also left a note in the email, asking them to get in touch with you as soon as possible.
I appreciate your patience on this!
We are basically out of business. Our backups do not have all the Content from All Access Files. I am concerned that too much time is going by and we will never get the data back. You should be able to restore All Access Files folder back to a point in time. If not, your system is a very poor business model and not reliable for businesses. Who can I speak to for this to happen? We are going to look at your terms and conditions and see if there is any legal recourse.
