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Forum Discussion

hoangtm's avatar
hoangtm
Explorer | Level 4
2 years ago

My Version history doesn't show any updates.

I have problem with my file and lost data Exp : Note_acc.xlsx file , i'm sure edited 8 July, 2023 but when i open file but show data changed I don't restore any version. Modified : 24 Aug, 2021...
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Restore
hoangtm's avatar
hoangtm
Explorer | Level 4

Здравко,

I do not restore any versions Because I needed to check the file content

I realized the file was not archived, luckily I had a backup copy.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi hoangtm, sorry to hear about that! 

 

Did you use the desktop app, in order to change and edit the file? When was the last time you checked online for the file updates?

 

Had that been the case, and if you were using the app, are you positive that it was syncing the changes online and that the app wasn't closed, or not syncing for some reason? 

 

Let me know more!

  • hoangtm's avatar
    hoangtm
    Explorer | Level 4
    2 years ago

    Hi Megan

    I used the desktop application to edit files, and I changed to another computer.

    I'm thinking it has something to do with Windows Bitlocker, I use on OneDrive also have the same error.

    Maybe this is a note for users to be more careful when using Bitlocker.

    Currently, I cannot recover files and learn from experience when using data encryption.

     

    Thank you for everyone's feedback

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thank you so much for your input hoangtm! 

       

      If you need anything else, let us know!

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