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Forum Discussion
My photos on my account are gone, please help me find them
All my Photos are gone. Are so scared now that I cant get them back. Help please. Why are they gone.
Rich
Super User II
Super User II
Kerstin 76 wrote:
I then chosed team but didnt go on with it when I unnderstand what it was. After that I got E mejl about that the team are locked or something.
But I dont understand. I looked at my photos in june.
When you were notified that the team was in a locked state, did you do anything about it? If you don't act on that then the account can be deleted, which is what it sounds like happened.
A team canceling a paid subscription, and a trial team without any paid individuals, will go into locked state. If an admin doesn’t choose what to do with the team account within a certain timeframe, the team account may be deleted automatically.
I didnt understand that the team account was same as my personal one. And if it is the same have I been activ within twelve months. All my ph
otos of my children are gone then. I dont think its okej. And in the E-mail its say 90 days after I get the information and i get the mail in september
otos of my children are gone then. I dont think its okej. And in the E-mail its say 90 days after I get the information and i get the mail in september
- I cant drop this. You mean that all my photos are gone. I am sure I logde in this summer. Something has gone wrong and thats not my fault. I have not got messages about my personal account only for the team account. Help me get the photos back please
- Megan
Dropbox Staff
Hey Kerstin 76, can I reach out internally, in order for us to have a closer look into this?
- Yes pleace!
- Megan
