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Forum Discussion
My photos on my account are gone, please help me find them
All my Photos are gone. Are so scared now that I cant get them back. Help please. Why are they gone.
Jay
Dropbox Staff
Dropbox StaffWere you part of a Dropbox team at one point? Did anyone else have access to your account via another device or browser?
I did somthing wrong in my dropbox when the dropbox was full. I then chosed team but didnt go on with it when I unnderstand what it was. After that I got E mejl about that the team are locked or something. The last time I got this messade was in september. I have never uset that account. I are now affraid that the teams account have done so my private account have been deleted.
- Megan
Hey Kerstin 76, let me jump in here!
If you checked your events page and the account is also empty, it sounds like it's a brand new one indeed.
As for your Team account: was it under the same email address as the one you're using now or a different one? I'm asking, because I want to identify if the original one got deleted.
- Yes it was the same E mail adress. I have only got E mail about the team account but understand that it perhaps are the same account. I remember that I made a misstake when myvdropbox was full but I couldnt cgange it. Beacuse I could se my personal Photos I hopte that it was okej
- But it havet benen more than a year since I used the account so it shouldnt have been deleted
- Megan
It sounds like the account got deleted and later one re-created under the same email address Kerstin 76.
In this case, I'm afraid that we can't restore any of the content.
