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Forum Discussion

Kerstin 76's avatar
Kerstin 76
Explorer | Level 3
17 days ago

My photos on my account are gone, please help me find them

All my Photos are gone. Are so scared now that I cant get them back. Help please. Why are they gone.
Restore
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
17 days ago

Hi Kerstin 76, thanks for bringing this to our attention.

 

I understand your concern over your missing files, let's see if we can locate them together.

 

First of all, could you check the events page to see if there's any history on these files being moved anywhere? 

 

Could you also check the shared folders page, in case they were in a shared folder, and the deleted files page to see if they can be recovered.

 

This will help me to assist further!

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