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Forum Discussion

yanit's avatar
yanit
Explorer | Level 4
4 months ago

My files are missing. How can I recover them?

Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disapp...
Restore
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

No worries yanit - you've got :envelope:

 

Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

yanit's avatar
yanit
Explorer | Level 4
4 months ago

Hi Walter, my issue has not been resolved but it is marked as done and I'm no longer able to see the ticket. Can you pls advise?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    I can see that you never responded to my email yanit 

     

    Were you able to find the ticket/email from us in your inbox and did you reply there? 

  • yanit's avatar
    yanit
    Explorer | Level 4
    4 months ago

    Oh right, sorry, I just replied to that email. Thanks!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

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