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HollisHoHo's avatar
HollisHoHo
Helpful | Level 6
7 years ago

Missing files after folder renaming.

Working on a brief that is due tomorrow.  Time is of the essence.  I changed the names of many files & folders containing court forms.  Very tedious but had to be done.  When I finished & now ready t...
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  • Sanchez's avatar
    Sanchez
    7 years ago
    Hi again, HollisHoHo, 

    I’m sorry that you’re experiencing this again. I still believe that it is related to using a non-stable build of our application. In order to get to the bottom of this, I’m having a member of our support team reach out to you via email, so they can further troubleshoot with you. 

    Please have a look for their email, and get back to them when you can. 

    Thanks! 
Wexlei's avatar
Wexlei
Explorer | Level 3

Hello HollisHoHo.

Is your Dropbox app syncing while you rename those files? Is it open?

Also, do you have enough free space to hold, for example, twice the size of these files?

Usually, if you rename files with Dropbox opened, it will replace the file normally.

The original file is deleted, and the renamed one is uploaded.

If you don't have more free space, Dropbox won't be able to upload de renamed file, but will delete the old one.

Make sure you have enough space and you Dropbox app is running and syncing.

Hope this helps.

HollisHoHo's avatar
HollisHoHo
Helpful | Level 6
7 years ago

Why do you keep giving canned responses?  You're not even trying to find out why this is happening to me. 

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi again, HollisHoHo, 

    I’m sorry that you’re experiencing this again. I still believe that it is related to using a non-stable build of our application. In order to get to the bottom of this, I’m having a member of our support team reach out to you via email, so they can further troubleshoot with you. 

    Please have a look for their email, and get back to them when you can. 

    Thanks! 
    • Ailime1's avatar
      Ailime1
      New member | Level 2
      5 years ago

      I'm having the same problem. Please advice. It would also save time if you could publish the solution. 

      Thanks, 

       

      Emilia 

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Sorry to hear you're also having this issue and that this had to be your first post in our Community!

        Nevertheless, it's always nice to see new faces around so welcome aboard! 

        Moving on to your concern now, just to make sure we're on the same page, could you provide some additional information on what seems to be bothering you exactly?

        Can you see/find the files from the now renamed folder in your account on our website?

        If not, can you take a look at your events page and let me know what you find there in regards to the actions you took on your files? This might point you towards the right direction.

        In any case, please keep me posted! 

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