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Forum Discussion
Microsoft Word documents won't sync
Hi!
Microsoft Word documents won't sync for me (I'm using a Mac). I've used Word and Dropbox for years and never had this problem before. I got a new computer recently and it all worked fine for th...
Hello!
Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:
1. Click on the apple icon in the top left hand corner of your screen
2. Select "System Preferences..."
3. Then "Security & Privacy"
4. Select the Privacy tab
5. Select "Files and Folders"
6. Under Dropbox ensure everything is checked
7. Select "Full Disk Access"
8. Under Dropbox ensure everything is checked
9. Select "Accessibility"
10. Under Dropbox ensure everything is checkedHope this helps.
Lusil
Dropbox Staff
Dropbox StaffHey everyone, thanks for all your reports on the matter.
Due to sensitive information that may be necessary to have a better look into this for you, could you please contact our Support team and let us know the ticket ID (eg. #1234567) associated with the interaction?
If you have any trouble submitting a ticket, don't hesitate to give us another nudge and we'd be happy to send you one.
Keep us posted. Thanks again!
Lusil, I could not find a way to submit a ticket (!?) - the only option is to ask a chatbot and post to a community. So... what next?
Hello!
Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:
1. Click on the apple icon in the top left hand corner of your screen
2. Select "System Preferences..."
3. Then "Security & Privacy"
4. Select the Privacy tab
5. Select "Files and Folders"
6. Under Dropbox ensure everything is checked
7. Select "Full Disk Access"
8. Under Dropbox ensure everything is checked
9. Select "Accessibility"
10. Under Dropbox ensure everything is checkedHope this helps.
I think this actually worked for me too!! WHAT A RELIEF!!! Thank you for finally finding someone at DB with the right answer!!!
Thanks Skyflyer...
That worked BEAUTIFULLY......
Shame the 4th level of support couldnt have told me to do that 2 months ago...
Thanks again
Shacka
THANK YOU! This worked.
Hi All,
Has anyone found a resolution/reason for this problem we are having?
This has been going on now for MONTHS!!!
Very stressed Dropbox user..
Shacka
Think this worked for me, too!!!
Been a SUPER annoying issue!!!
THANK YOU!!!
why does the app need access to the ENTIRE disk, when it needs to sync files only a specific folder?
the purpose of this security feature is to limit applications' access only to specific directories, i.e., the ones being synced
