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Forum Discussion

Nathan S.16's avatar
Nathan S.16
Explorer | Level 4
7 months ago

I'm unable to rename a file after copying it from another sub-folder on my Mac.

Having this issue over the past several months. Saw another thread where others were having the same issue, but that thread was locked. I copy a file from one subfolder in Dropbox to another subfolde...
Desktop
Mac
Organize
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the additional info, Nathan S.16.

 

Does the same thing happen with files outside the Dropbox folder?

 

If you create a copy in the Dropbox folder that has this issue, then move it out of the Dropbox folder, what do you see then?

Nathan S.16's avatar
Nathan S.16
Explorer | Level 4
7 months ago

No, the issue does not happen in other folders. It is isolated to Dropbox. When the file is in this unusual state, where there is no "rename" in the right click menu, it also cannot be moved using the finder.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks, Nathan.

     

    One more question for you, are you using the Dropbox app for macOS on File Provider?

    • Nathan S.16's avatar
      Nathan S.16
      Explorer | Level 4
      7 months ago

      Since there is no reference to "get started" or File Provider in my sync tab, nor any mention of why I'm not eligible for file provider, I'm guessing I'm already on it? I'm using Dropbox v199.4.6287 as of 5/27/24

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks for that, Nathan.

         

        It does seem like this could be happening, because Finder isn't refreshing correctly, for some reason, but could there be some kind of third party app that's accessing the files, while you try to rename/move them?

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