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JoelBille's avatar
JoelBille
Explorer | Level 4
2 months ago

I keep seeing conflicted copies for my audio files, after using a third-party software.

Hi!   Recently I've been getting problems with duplicate files when I export audio files from my software directly into a Dropbox folder . One of them is labled "conflicted copy", (I think that's...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
JoelBille wrote:

Quitting the app on the computer does not help, it still happens. ... I noticed that the dropbox update/upload symbol showed next to the file name in finder ...

Make sure you're quitting the application and that Dropbox is not running, and test it again. Dropbox can't sync files and the sync icons would not be visible if the Dropbox application isn't running.

JoelBille's avatar
JoelBille
Explorer | Level 4
2 months ago

Thank you! You're right, dropbox seems to be running in the background somehow. I do want it to, I've built my workflow around having the dropbox app running so it wouldn't be a solution to quit the app, that would mean stop using dropbox in my case. But it might be useful for diagnostics I suppose.

  • JoelBille's avatar
    JoelBille
    Explorer | Level 4
    2 months ago

    After quitting the app using the menubar, there's still two processes running: DropboxFileProvider and DropboxFileProviderCH. I also see that dropbox updated FileProvider in june, that's probably the change that caused this problem. I've also noticed that I had "Online Only" as default setting for new files, could be that. I tried to change it to "available offline", lets see if that helps.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey JoelBille - thanks for the additional information there. 

       

      Could you clarify how exactly you're exporting these files in the first place? Do you see anything odd in their version history or in your events page? 

      • JoelBille's avatar
        JoelBille
        Explorer | Level 4
        2 months ago

        Hi! I'm exporting the files using Logic Pro,  a software for working with audio. I hit "export" in Logic Pro, choosing a subfolder in my Dropbox on my mac as destination. The process can take a couple of minutes, depending on the complexity of the matieral. This has worked fine for years, until the last couple of weeks/months.

        The version history for the file marked "conflicted copy" is:

        12.03: File Added by me (Export started)
        12.03: File Edited by me (Export still going)

        12.03: File Edited by me (Again, export still going)
        12.04: File (now with the "conflicted copy" tag added) Added by me.

        I will try today with the new settings i mentioned above and see if it still happens. Since it's not 100% reproducable it will take some testing to see if it worked.

         

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