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08Media's avatar
08Media
Explorer | Level 3
3 months ago

I can't delete files or drag them into my Dropbox account.

Hi all, I can no longer add files into my dropbox, I have plenty of storage. Also when I try to delete files it says "the operation cant be completed because you dont have permission to access some o...
Delete
Error Messages
upload
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi 08Media, thanks for posting on the Community today. 

 

What do you see exactly when uploading files to your Dropbox account? Can you send me a screenshot of what happens?

 

Also, the files that you’re unable to delete, are they personal files or files shared with other users? 

 

Are you having issues like this via different browsers?

 

Let me know, and we’ll go from there.

08Media's avatar
08Media
Explorer | Level 3
3 months ago

Hi Nancy did you get my messages with pics attached?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the additional info and screenshots, 08Media.

     

    If you login to your account on dropbox.com, are you able to perform the same actions, or are you getting any errors?

    • 08Media's avatar
      08Media
      Explorer | Level 3
      3 months ago

      Hi Hannah, now if I go on Chrome dropbox I can delete files. I can also add but it is kind of a process. I cant just drag in a file and drop it.

       

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